While I didn't want to add to your list of emails you need to read, I just wanted to tell you how friendly, cheerful, and competent every single R.A. person you have sent to my home has been. I am also so impressed with the behind-the-scenes logistics of the job you do in scheduling who shows up and when. Must be a lot like juggling or herding cats. Well done!!!!! I couldn't be happier with everything going on.