Dear Keith:

Now that the project at our house is virtually complete, I want to make sure you know how grateful Jane and I are for all of your efforts.

We know many people who have done major construction at their homes, and most of them are quite willing to tell horror stories about the construction process. In fact, in the absence of a baseball season, it might even be accurate to say that America’s pastime is complaining about household construction projects.

We have been fortunate to have nothing but extremely positive experiences with Residence Artists. Your diligence, commitment to quality and integrity make it a pleasure to work with you. We really value our relationship with you. Many thanks for a job well done.

Best regards.

Sincerely,


Michael J. Horvitz

P.S. When shall we sign the construction contract?